SMART OFFICE
Boost employees’capability and passion for work
Talking Therapy – Conversational Techniques in Supporting Employees with Negative Emotions (Advanced)
- Spotting Emotions: Decoding Body Language and Micro-expressions
- Three Stages of Support: The Three Conversation Stages for Supporting Employees - Discover, Evaluate, and Resolve
- Emotion and Cognition: Distinguishing Between the Emotional and Cognitive Domains in Conversations
- Transforming Negativity: Positive Reframing to Enhance Problem-solving
- Crisis Counseling in Workplace: Addressing Employees' Emotional Crisis (Mood Disorders or Suicidal Thoughts) and Effective Handling Strategies
Suggested duration: 2-4 hours
Class size: 10-40
Power and Point – Presentation Skill Training
- Eye-Catching Presentation: Effective Use of Tone, Body Language, Eye Contact, And Audience Interaction
- Get to The Point: Selecting the Theme of Presentation Using the AIDA Model
- Adding Depth to Content: Utilizing Chunking to Navigate Between Macro Concepts and Micro Perspectives
- Spice It Up: Using Expressive Techniques such as Metaphors, Anecdotes, and Vivid Descriptions
- Practice Makes Perfect: Training in Workplace Presentation Skills with Real-time Feedback
- Stay Poised Q&A: Skillfully Handling On-the-spot Questions and Answers
Suggested duration: 2-4 hours
Class size: 10-40
Be Distinctive and Know Your Character – Introduction to MBIT Personality (Basic Version)
- Starting with Character: Origins and Applications of The MBTI 16 Personality Types
- Sixteen Varieties of People: Introduction to The Characteristics of the 16 Personality Types
- Discovering Yourself: Understanding Your Personality Traits and Development
- Rules of Communication: Techniques for Interacting with Individuals of Different Personality Types and Resolving Common Misunderstandings
Suggested duration: 1.5-3.5 hours
Class size: maximum 30
Back You Up – Peer Support and Building a Caring Workplace Culture HOT
- Mood Swing or Mood Disorder? The Impact of Employee Emotional Stress on the Workplace
- Peer to Peer: Roles of Peer Support and the Differences between Mentors and Coaches
- Peer Communication Skills: Communication Techniques for Supporting Colleagues with Negative Emotions (Anger, Frustration, Anxiety)
- Caring Workplace Culture: Establishing a Supportive Network and Providing Community Resources
Suggested duration: 1-2 hours
Class size: 10-60
Hold the Reins Over the Ring – Excellence in Telephone Customer Service HOT
- Service with A Difference: The Differences Between Phone and Face-To-Face Communication
- The Invisible Journey: Applying Professional Processes in Telephone Customer Service
- 5+1 Verbal Techniques: Creating A Service Experience in Telephone Communication
- Make It Clear: Articulation Techniques for Explaining Complex Information
- Cooling the Phone: Techniques for Responding to Customer Accusation, Insults, And Provocative Speech
Suggested duration: 2-4 hours
Class size: 10-40
The Game of Wisdom – Applying Game Theory for Creating Optimal Strategies
- Life Is A Game: Key Concepts of Game Theory and Their Applications in The Workplace
- Gunslingers Showdown: Uncovering Elements to Increase Winning Odds
- Prisoner's Dilemma: Adopting Dominant Strategy in Dilemmas
- Who's the Chicken? Leveraging Information to Influence Competitors
- Group Investment Game: Strategies for Collaboration and Competition as A Team in The Workplace
Suggested duration: 1.5-3.5 hours
Class size: 10-40
Extraordinary Colleagues – Caring for and Managing Non-Conventional Employees
- The Extraordinary Twelve: Twelve Types of Extraordinary Colleagues and Their Characteristics
- Crisis Management: How Non-Conventional Employees Impact the Team and Management Culture
- Shouldering the Responsibility: Strategies for Managing and Assisting Special Needs of Staff
Suggested duration: 1-1.5 hours
Class size: no limit
D.I.S.Connect–管理優質顧客關係篇
- 和「性格」打交道︰D.I.S.C 分析的四種顧客類型
*DISC®完整評估須額外收費。 - 性格快速測試︰識別顧客性格的提問與行為觀察
- 情緒引爆掣︰提防D.I.S.C 四類顧客的潛藏恐懼及投訴傾向
- 要權又要威︰讓D（Dominance）及I（Influence）性格的顧客喜歡你
- 求真求安心︰讓S（Steadiness）和C（Compliance）性格的顧客信任你
建議時數：2-4小時
建議人數：10-40人
Way to Leadership – Coaching Skills to A High-Performance Team HOT
- Culture and Style: Seven Organizational Culture and Leadership
- Good Boss Checklist: Henry Mintzberg's Managerial Roles
- From Skill to Personnel: Building Personal Leadership Effectively
- Endurance Equals Excellence? Elements of Guiding Work Motivation
- Situational Leadership: Four Leadership Strategies by Paul Hersey And Kenneth Blanchard
Suggested duration: 2-4 hours
Class size: 20-40
Coaching to The Max — Enhancing Performance with Coaching Skills HOT
- Staff Coaching: Be A Coach in Subordinate Management
- Coaching Dialogue: Questioning, Feedback, Confronting, Inspiring & Empowering
- Coaching Toolbox: Five Procedures for Conversation with Subordinates
- Setting Benchmark: Goal Setting and Improvement Plan
- Stay Calm: Effectively Responding to Four Types of Challenging Subordinates
Suggested duration: 2-4 hours
Class size: 10-40
