Effective Communication
Effective communication is crucial for collaboration among colleagues, as research has shown that most people spend 80% or more of their work time on interpersonal communication.
This training series covers effective communication in three areas: Transactional Analysis, Non-violent Communication, and various communication skills such as Persuasion, Influencing, and Writing. It also includes conflict resolution techniques like Mediation and Conflict Management. The program suits all employees and managers and provides theoretical knowledge and practical skills for real workplace situations.
This training series covers effective communication in three areas: Transactional Analysis, Non-violent Communication, and various communication skills such as Persuasion, Influencing, and Writing. It also includes conflict resolution techniques like Mediation and Conflict Management. The program suits all employees and managers and provides theoretical knowledge and practical skills for real workplace situations.
Unlocking the Secret – Enhancing Workplace Interpersonal Relationships NEW
- Love and Being Loved: Introduction to Gary Chapman's Five Love Languages
- Personalized Love: Understanding and Interacting with People Based on Their Love Language
- The Art of Communication: Utilizing Communication Skills to Respond at Workplace
- Secret Language of Work: Enhancing Workplace Interpersonal Relationships Through Love Languages
Suggested duration: 1-1.5 hours
Class size: 10-60
Workplace Bomb Squad – Resolving Workplace Interpersonal Relationship
- Workplace Tug-of-War: Understanding the Causes of Workplace Conflicts and Types of Difficult Colleagues
- Conflict Management Models: Breaking Down Tense Relationships in the Workplace
- Countering Challenges: Tips for Dealing with Challenging Colleagues such as the "Rumor-makers" and "Sloth-like Colleagues"
- Cooling the Heat: Positive Reframing of Speech and Mentality in Workplace
Suggested duration: 1-2 hours
Class size: 10-60
Harmony is the Key - Mediating Workplace Interpersonal Conflicts NEW
- Workplace Peacemaker: Managing Interpersonal Issues through Mediation Skills
- Workplace Mediation: Process and Questioning Techniques in Mediation Sessions
- Embracing Differences: Clarifying Disputes and Finding Common Ground between Parties
- Meeting of Mind: Reality Testing and Facilitating Resolution Solutions
Suggested duration: 3-4 hours
Class size: 10-40
Chatroom with Confidence – Effective Written Communication NEW
- Differences in chatting: Identify the differences between WhatsApp and Email Communication
- Communication Minefields: Traps in Written Messages
- Digital Zoo: Recognizing Etiquette in Different Styles and Manners in Written Communication
- Being the Chatroom Expert: Utilizing Elements of Written Messages to Foster Interpersonal Relationships in the Workplace
Suggested duration: 1-1.5 hours
Class size: 10-60
The Art of Saying “No” – Techniques in Assertive Communication NEW
- Be Assertive: Understand Non-Violent Communication
- Peaceful Talk: Learn to Observe and Share Your Feelings
- Share by Listening: Be Non-Judgmental and Active in Listening
- Level-Up Communication: Effective Way to Raise Your Needs and Make Requests
Suggested duration: 1-1.5 hours
Class size: 10-40
Bridging Across Generational – Understanding Senior Employees for Effective Communication NEW
- From Gen to Gen: Work Traits, Strengths, and Values of Gen X.Y.Z.
- Culture Across Generations: Communication Culture of Different Generations
- Experience Crossover: Barnlund's Transactional Model of Communication
- Workplace New Forces: Collaborating with Colleagues from Different Generations through Open Communication
Suggested duration: 2-3.5 hours
Class size: 10-40
Generation Talks – Understanding the Communication and Work Culture of Young Employees
- Generation Speaks: Understanding the Communication Styles and Cultures of Different Generations
- Generation Y and Z: Work Traits, Values, and Career Aspiration of Generation Y and Z
- Understanding the New Generation: The Strengths and Limitations of Young Colleagues
- Bridging the Gap: Embracing and Communication with Young Colleagues
Suggested duration: 1.5-2 hours
Class size: 10-60
Mind-Decoding in Workplace – Breaking Down Communication Traps with Transactional Analysis HOT
- The Code of The Mind: Understanding Transactional Analysis and The P.A.C. Model
- Guess Who I Am? Three Modes of The Ego (Parent, Adult and Children) And Its Strengths and Weaknesses
- Right or Wrong? Harmony and Conflict in Crossed and Complementary Communication
- Communication Traps: Dealing with Challenging Situations Such as Unreasonable Request or Negative Attitudes
Suggested duration: 1.5-3 hours
Class size: 10-40
Mind Reading – Understanding Yourself and Others
- The Body Speaks: The Science of Nonverbal Communication by Paul Ekman and Joe Navarro
- Reading the Mind: Analyzing Micro-expressions of the Mind
- From Head to Toe: Interpreting the Meaning behind Body Gesture and Posture
Suggested duration: 1-2 hours
Class size: 10-60
Navigating Communication – Enhancing Your Influencing & Persuasion Skills
- The Mystery of Influence: Shortcut to Getting People to Say Yes
- The Laws of Influence: Robert Cialdini's Six Principles of Influence
- The Art of Influence: Message Framing, Positive/Negative Statements, Classification, and Comparison Techniques
- Making Clients and Colleagues Listen to You: Enhancing Influencing Skills in the Workplace
Suggested duration: 1-2 hours
Class size: 10-60
