Peer Support

Peer Support

Workplace care culture is a growing concern. Colleagues are vital sources of social support. Regardless of their positions, everyone can support each other. Employees in Hong Kong face various challenges, including risks to mental health. As colleagues, how can we provide support in such situations?

This series covers fundamental principles and essential counseling skills, including Workplace Counseling, Motivational Interviewing, and Solution-Focused Brief Therapy. The courses aim to help colleagues manage their emotions, encourage positive changes, provide techniques for post-accident visits and condolences, as well as Mentoring skills to support new colleagues.

Peer Talk – Promoting Positive Changes in Peers NEW

  • Coexisting with Bad Habits: The Psychological Causes and Challenges of Overcoming Bad Habits (Addictions, Poor Work Behavior)
  • Path of Change: The Six Stages of the Wheel of Change
  • Motivational Interviewing: A Conversation Model to Facilitate Positive Changes in Peers
  • Preventing Relapse: Assisting and Sustaining the Effects of Positive Changes

Suggested duration: 1-2 hours
Class size: 10-40

「尋解」得說–尋解導向治療輔導技巧(進階輔導) NEW

  • 非常支援:認識尋解導向治療(Solution-Focused Brief Therapy, SFBT)核心原則
  • 支援層次:分辨被支援者的三大類型 ─ 來訪者、抱怨者與消費者
  • 有根有據:SFBT的輔導流程與回應提示
  • 正向提問:善用SFBT提問技巧 ─ 量尺問句(Scaling Question)、例外問句(Exception Question)與奇蹟問句(Miracle Question)等
  • 尋解輔導:促進同事尋找解決方法(工作挫折、人際關係或家庭問題)的對話練習

建議時數:3-4小時
建議人數:10-40人

Talking Therapy – Conversational Techniques in Supporting Employees with Negative Emotions (Foundation)

  • Care in Basic: Principles of Peer Emotional Support
  • Building Trust: Utilizing a Nonjudgmental Attitude and Acceptance
  • Thoughtful Questioning: Techniques for Open-ended, Closed-ended, Clarifying, and Subjunctive Questions
  • Responding with Empathy: Reflective Listening and Techniques for Responding to Negative Emotions
  • Emotional Counselling in Workplace: Practicing Conversations to Address Colleagues' Negative Emotions Related to Work Challenges, Transitions, or Personal Issues

Suggested duration: 2-4 hours
Class size: 10-40

Talking Therapy – Conversational Techniques in Supporting Employees with Negative Emotions (Advanced)

  • Spotting Emotions: Decoding Body Language and Micro-expressions
  • Three Stages of Support: The Three Conversation Stages for Supporting Employees - Discover, Evaluate, and Resolve
  • Emotion and Cognition: Distinguishing Between the Emotional and Cognitive Domains in Conversations
  • Transforming Negativity: Positive Reframing to Enhance Problem-solving
  • Crisis Counseling in Workplace: Addressing Employees' Emotional Crisis (Mood Disorders or Suicidal Thoughts) and Effective Handling Strategies

Suggested duration: 2-4 hours
Class size: 10-40

Back You Up – Peer Support and Building a Caring Workplace Culture HOT

  • Mood Swing or Mood Disorder? The Impact of Employee Emotional Stress on the Workplace
  • Peer to Peer: Roles of Peer Support and the Differences between Mentors and Coaches
  • Peer Communication Skills: Communication Techniques for Supporting Colleagues with Negative Emotions (Anger, Frustration, Anxiety)
  • Caring Workplace Culture: Establishing a Supportive Network and Providing Community Resources

Suggested duration: 1-2 hours
Class size: 10-60

Extraordinary Colleagues – Caring for and Managing Non-Conventional Employees

  • The Extraordinary Twelve: Twelve Types of Extraordinary Colleagues and Their Characteristics
  • Crisis Management: How Non-Conventional Employees Impact the Team and Management Culture
  • Shouldering the Responsibility: Strategies for Managing and Assisting Special Needs of Staff

Suggested duration: 1-1.5 hours
Class size: no limit

Mentoring to Nurturing – Guiding and Supporting New Employees

  • Mentor or Friend? Roles, Functions, and Positioning of Mentors
  • Inspiring Interactive Learning: Strategic Questioning and Feedback for Mentees
  • Multifaceted Seniors: Techniques for Motivating, Experience-sharing, Persuading Divergent Views, and Supporting Negative Emotions
  • Navigating at Workplace: Guiding New Employees through Work Challenges by Using the Milton Model

Suggested duration: 2-4 hours
Class size: 10-40

Lending A Helping Hand – Employee Visitation and Condolences After Accident

  • Be Prepared: Preparation and Procedure for Hospital/Home Visits
  • Care for the Traumatized: Emotional Characteristics of Injured Individuals/Family Members after Accidents
  • Challenging Moments: Practicing Dealing with Difficult Situation During On-site Visit
  • Caring and Taking Responsibility: Enhancing the Psychological Resilience of Visitors

Suggested duration: 2-4 hours
Class size: 10-40

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