SMART OFFICE
Boost employees’capability and passion for work
Mentoring to Nurturing – Guiding and Supporting New Employees
- Mentor or Friend? Roles, Functions, and Positioning of Mentors
- Inspiring Interactive Learning: Strategic Questioning and Feedback for Mentees
- Multifaceted Seniors: Techniques for Motivating, Experience-sharing, Persuading Divergent Views, and Supporting Negative Emotions
- Navigating at Workplace: Guiding New Employees through Work Challenges by Using the Milton Model
Suggested duration: 2-4 hours
Class size: 10-40
Star Service Navigation – Managing A High-Quality Service Team
- From Basic to Star Service: Trends and Market Positioning in Customer Service
- Rate the Service: Assessing the Industry Service Standard
- Customer Journey Maps: Creating an Ideal Customer Experience
- Grounded Experiences: Designing Service Touchpoints（Touch Point）
- The Service Guide: Establishing Behavioral, Objective and Measurable Service Standards
- Leadership in Quality Service: Coaching Techniques to Motivate Employees to Deliver High-Quality Service（Coaching）
Suggested duration: 2-4 hours
Class size: 10-40
Chatroom with Confidence – Effective Written Communication NEW
- Differences in chatting: Identify the differences between WhatsApp and Email Communication
- Communication Minefields: Traps in Written Messages
- Digital Zoo: Recognizing Etiquette in Different Styles and Manners in Written Communication
- Being the Chatroom Expert: Utilizing Elements of Written Messages to Foster Interpersonal Relationships in the Workplace
Suggested duration: 1-1.5 hours
Class size: 10-60
Managing the New Generation - Unleashing Work Excellence of The New Generation
- Understanding the New Generation: Values and Career Aspiration of Young Employees
- Praise and Critique: Strengths and Weaknesses of Young Employees
- Psychology of The Youngs: Post-Materialistic Slashies
- Groom the Youngs: Strategies for Unleashing and Managing Young Employees
Suggested duration: 1.5-2 hours
Class size: 10-40
Happy Monday – Beat the Monday Blues
- Who Invented Monday? Symptoms of Monday Sickness
- Prescription for Mondays: Happy Remedies for Monday Blues
- Stay Upbeat: Work Smart and Time Management
- Beat the Blues: Shifting Away from Workplace Negativity
- Longevity at Work: Positive Psychology in The Workplace
Suggested duration: 1.5-2 hours
Class size: 10-60
Lending A Helping Hand – Employee Visitation and Condolences After Accident
- Be Prepared: Preparation and Procedure for Hospital/Home Visits
- Care for the Traumatized: Emotional Characteristics of Injured Individuals/Family Members after Accidents
- Challenging Moments: Practicing Dealing with Difficult Situation During On-site Visit
- Caring and Taking Responsibility: Enhancing the Psychological Resilience of Visitors
Suggested duration: 2-4 hours
Class size: 10-40
Let the Sky Be Your Limit! – Enhancing Performance and Workplace Mental Well-Being
- The Five Attitudes of An Excellent Employee: Be Responsive, Perseverative, Goal-Oriented, Passionate and Smart
- Earning A Thumb-Up from Your Boss: Do It Well and Do It Right
- Resetting to Default Mode: Workplace Mentality
- Break Your Barriers: Applying Positive Psychology in The Workplace
Suggested duration: 1.5-2 hours
Class size: no limit
The Leader-Shift – Leading the Team Through Change
- Breaking Out of The Comfort Zone: Factors of Successful and Failed Change
- Eight Phases of Change: J. Kotter's Change Management
- Change Curve: Emotional Reactions of Teams Facing Change
- Change of Quality: Techniques for Designing High-Quality Change Plans
Suggested duration: 2-3.5 hours
Class size: 10-40
Shut Down the Bullying – Preventing Workplace Bullying
- What Is Bullying: Understanding the Definition and Overview of Workplace Bullying
- Spot It Out: Identify the Profiles of Bullies and The Victims
- The Aftermath: Impact of Workplace Bullying on Companies and Employees
- Prevention Measures: Intervention at Three Levels of Management
Suggested duration: 1.5-3.5 hours
Class size: 10-60
Stay Composed in The Crisis – Managing Emergencies and Crisis
- Causes of Chaos: Seven Types of Crisis and Emergencies
- Parties Involved: Managing Three Types of Affected Individuals
- From Detection to Learning: Ian Mitroff's Phases of Crisis Management
- Bomb Disposal Expert: Decision-Making in Crisis Management
- Stop the Bleeding: Public Relations Skills for Announcing Accidents
Suggested duration: 2-3.5 hours
Class size: 10-40
