SMART OFFICE
Boost employees’capability and passion for work
The Art of Saying “No” – Techniques in Assertive Communication NEW
- Be Assertive: Understand Non-Violent Communication
- Peaceful Talk: Learn to Observe and Share Your Feelings
- Share by Listening: Be Non-Judgmental and Active in Listening
- Level-Up Communication: Effective Way to Raise Your Needs and Make Requests
Suggested duration: 1-1.5 hours
Class size: 10-40
Bridging Across Generational – Understanding Senior Employees for Effective Communication NEW
- From Gen to Gen: Work Traits, Strengths, and Values of Gen X.Y.Z.
- Culture Across Generations: Communication Culture of Different Generations
- Experience Crossover: Barnlund's Transactional Model of Communication
- Workplace New Forces: Collaborating with Colleagues from Different Generations through Open Communication
Suggested duration: 2-3.5 hours
Class size: 10-40
Generation Talks – Understanding the Communication and Work Culture of Young Employees
- Generation Speaks: Understanding the Communication Styles and Cultures of Different Generations
- Generation Y and Z: Work Traits, Values, and Career Aspiration of Generation Y and Z
- Understanding the New Generation: The Strengths and Limitations of Young Colleagues
- Bridging the Gap: Embracing and Communication with Young Colleagues
Suggested duration: 1.5-2 hours
Class size: 10-60
Mind-Decoding in Workplace – Breaking Down Communication Traps with Transactional Analysis HOT
- The Code of The Mind: Understanding Transactional Analysis and The P.A.C. Model
- Guess Who I Am? Three Modes of The Ego (Parent, Adult and Children) And Its Strengths and Weaknesses
- Right or Wrong? Harmony and Conflict in Crossed and Complementary Communication
- Communication Traps: Dealing with Challenging Situations Such as Unreasonable Request or Negative Attitudes
Suggested duration: 1.5-3 hours
Class size: 10-40
Mind Reading – Understanding Yourself and Others
- The Body Speaks: The Science of Nonverbal Communication by Paul Ekman and Joe Navarro
- Reading the Mind: Analyzing Micro-expressions of the Mind
- From Head to Toe: Interpreting the Meaning behind Body Gesture and Posture
Suggested duration: 1-2 hours
Class size: 10-60
Navigating Communication – Enhancing Your Influencing & Persuasion Skills
- The Mystery of Influence: Shortcut to Getting People to Say Yes
- The Laws of Influence: Robert Cialdini's Six Principles of Influence
- The Art of Influence: Message Framing, Positive/Negative Statements, Classification, and Comparison Techniques
- Making Clients and Colleagues Listen to You: Enhancing Influencing Skills in the Workplace
Suggested duration: 1-2 hours
Class size: 10-60
Bossology – The Art of Getting Along with Your Boss
- Spot the Difference: Identify the Differences Between You and Your Boss
- Stand Out! Tips to Doing It Well and Doing It Right
- Love and Hatred: The Art of Speech That Either Elevate Your Position or Cause Trouble
- Happy Together: Enjoying Meals and Elevator Rides with Your Boss
Suggested duration: 1-1.5 hours
Class size: unlimited
