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Vital Employee Service Consultancy
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Communication

Effective communication is crucial for collaboration among colleagues, as research has shown that most people spend 80% or more of their work time on interpersonal communication.


This training series covers effective communication in three areas: Transactional Analysis, Non-violent Communication, and various communication skills such as Persuasion, Influencing, and Writing. It also includes conflict resolution techniques like Mediation and Conflict Management. 


Unlocking the Secret – Enhancing Workplace Interpersonal Relationships
Love and Being Loved︰
Introduction to Gary Chapman's Five Love Languages
Personalized Love：
Understanding and Interacting with People Based on Their Love Language
The Art of Communication︰
Utilizing Communication Skills to Respond at Workplace
Secret Language of Work ︰
Enhancing Workplace Interpersonal Relationships Through Love Languages

Suggested duration：1-1.5 hours

Class size：10-60

Harmony is the Key - Mediating Workplace Interpersonal Conflicts
Workplace Peacemaker︰
Managing Interpersonal Issues through Mediation Skills
Workplace Mediation：
Process and Questioning Techniques in Mediation Sessions
Embracing Differences︰
Clarifying Disputes and Finding Common Ground between Parties
Meeting of Mind ︰
Reality Testing and Facilitating Resolution Solutions

Suggested duration：3-4 hours

Class size：10-40



Mind Reading – Understanding Yourself and Others
The Body Speaks︰
The Science of Nonverbal Communication by Paul Ekman and Joe Navarro
Reading the Mind：
Analyzing Micro-expressions of the Mind
From Head to Toe︰
Interpreting the Meaning behind Body Gesture and Posture
Nonverbal Communication︰
Applying Mind Reading in the Workplace

Suggested duration：1-2 hours

Class size：10-60



Chatroom with Confidence – Effective Written Communication
Differences in chatting︰
Identify the differences between WhatsApp and Email Communication
Communication Minefields：
Traps in Written Messages
Digital Zoo︰
Recognizing Etiquette in Different Styles and Manners in Written Communication
Being the Chatroom Expert ︰
Utilizing Elements of Written Messages to Foster Interpersonal Relationships in the Workplace

Suggested duration： 1-1.5 hours

Class size：10-60



The Art of Saying “No” – Techniques in Assertive Communication
Be Assertive︰
Understand Non-Violent Communication
Peaceful Talk：
Learn to Observe and Share Your Feelings
Share by Listening︰
Be Non-Judgmental and Active in Listening
Level-Up Communication︰
Effective Way to Raise Your Needs and Make Requests

Suggested duration：1-1.5 hours

Class size：10-40



Bridging Across Generational – Understanding Senior Employees for Effective Communication
From Gen to Gen︰
Work Traits, Strengths, and Values of Gen X.Y.Z.
Culture Across Generations：
Communication Culture of Different Generations
Experience Crossover︰
Barnlund's Transactional Model of Communication
Workplace New Forces︰
Collaborating with Colleagues from Different Generations through Open Communication

Suggested duration：2-3.5 hours

Class size：10-40



Mind-Decoding in Workplace – Breaking Down Communication Traps with Transactional Analysis
The Code of The Mind︰
Understanding Transactional Analysis and The P.A.C. Model
Guess Who I Am?：
Three Modes of The Ego (Parent, Adult and Children) And Its Strengths and Weaknesses
Right or Wrong? ︰
Harmony and Conflict in Crossed and Complementary Communication
Communication Traps︰
Dealing with Challenging Situations Such as Unreasonable Request or Negative Attitudes

Suggested duration：1.5-3 hours

Class size：10-40



Navigating Communication – Enhancing Your Influencing & Persuasion Skills
The Mystery of Influence︰
Shortcut to Getting People to Say Yes
The Laws of Influence：
Robert Cialdini's Six Principles of Influence
HThe Art of Influence︰
Message Framing, Positive/Negative Statements, Classification, and Comparison Techniques
Making Clients and Colleagues Listen to You︰
Enhancing Influencing Skills in the Workplace

Suggested duration：1-2 hours

Class size：10-60

Workplace Bomb Squad – Resolving Workplace Interpersonal Relationship
Workplace Tug-of-War︰
Understanding the Causes of Workplace Conflicts and Types of Difficult Colleagues
Conflict Management Models：
Breaking Down Tense Relationships in the Workplace
Countering Challenges︰
Tips for Dealing with Challenging Colleagues such as the "Rumor-makers" and "Sloth-like Colleagues"
Cooling the Heat︰
Positive Reframing of Speech and Mentality in Workplace

Suggested duration：1-2 hours

Class size：10-60

Generation Talks – Understanding the Communication and Work Culture of Young Employees
Generation Speaks︰
Understanding the Communication Styles and Cultures of Different Generations
Generation Y and Z：
Work Traits, Values, and Career Aspiration of Generation Y and Z
Understanding the New Generation︰
The Strengths and Limitations of Young Colleagues
Bridging the Gap︰
Embracing and Communication with Young Colleagues

Suggested duration：1.5-2 hours

Class size：10-60

Bossology – The Art of Getting Along with Your Boss
Spot the Difference︰
Identify the Differences Between You and Your Boss
Stand Out! ：
Tips to Doing It Well and Doing It Right
Love and Hatred︰
The Art of Speech That Either Elevate Your Position or Cause Trouble
Happy Together︰
Enjoying Meals and Elevator Rides with Your Boss

Suggested duration：1-1.5 hours

Class size：unlimited



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