Vital Employee Service Consultancy

Peer Support

Workplace care culture is a growing concern. Colleagues are vital sources of social support. Regardless of their positions, everyone can support each other. Employees in Hong Kong face various challenges, including risks to mental health. As colleagues, how can we provide support in such situations?

This series covers fundamental principles and essential counseling skills, including Workplace Counseling, Motivational Interviewing, and Solution-Focused Brief Therapy. The courses aim to help colleagues manage their emotions, encourage positive changes, provide techniques for post-accident visits and condolences, as well as Mentoring skills to support new colleagues.

Peer Talk – Promoting Positive Changes in Peers

Coexisting with Bad Habits︰

IThe Psychological Causes and Challenges of Overcoming Bad Habits (Addictions, Poor Work Behavior)

Path of Change：

The Six Stages of the Wheel of Change

Motivational Interviewing︰

A Conversation Model to Facilitate Positive Changes in Peers

Preventing Relapse︰

Assisting and Sustaining the Effects of Positive Changes

Suggested duration：1-2 hours

Class size：10-40

Talking Therapy – Conversational Techniques in Supporting Employees with Negative Emotions (Foundation)

Care in Basic︰

Principles of Peer Emotional Support

Building Trust：

Utilizing a Nonjudgmental Attitude and Acceptance

Thoughtful Questioning︰

Techniques for Open-ended, Closed-ended, Clarifying, and Subjunctive Questions

Responding with Empathy︰

Reflective Listening and Techniques for Responding to Negative Emotions

Emotional Counselling in Workplace︰

Practicing Conversations to Address Colleagues' Negative Emotions Related to Work Challenges, Transitions, or Personal Issues

Suggested duration：2-4 hours

Class size：10-40

Talking Therapy – Conversational Techniques in Supporting Employees with Negative Emotions (Advanced)

Spotting Emotions︰

Decoding Body Language and Micro-expressions

Three Stages of Support：

The Three Conversation Stages for Supporting Employees - Discover, Evaluate, and Resolve

Emotion and Cognition︰

Distinguishing Between the Emotional and Cognitive Domains in Conversations

Transforming Negativity︰

Positive Reframing to Enhance Problem-solving

Crisis Counseling in Workplace︰

Addressing Employees' Emotional Crisis (Mood Disorders or Suicidal Thoughts) and Effective Handling Strategies

Suggested duration：2-4 hours

Class size：10-40

Back You Up – Peer Support and Building a Caring Workplace Culture

Mood Swing or Mood Disorder?︰

The Impact of Employee Emotional Stress on the Workplace

Peer to Peer：

Roles of Peer Support and the Differences between Mentors and Coaches

Peer Communication Skills︰

Communication Techniques for Supporting Colleagues with Negative Emotions (Anger, Frustration, Anxiety)

Caring Workplace Culture︰

Establishing a Supportive Network and Providing Community Resources

Suggested duration：1-2 hours

Class size：10-60

Extraordinary Colleagues – Caring for and Managing Non-Conventional Employees

The Extraordinary Twelve︰

ITwelve Types of Extraordinary Colleagues and Their Characteristics

Crisis Management：

How Non-Conventional Employees Impact the Team and Management Culture

Shouldering the Responsibility︰

Strategies for Managing and Assisting Special Needs of Staff

Suggested duration：1-1.5 hours

Class size：no limit

Mentoring to Nurturing – Guiding and Supporting New Employees

Mentor or Friend?︰

Roles, Functions, and Positioning of Mentors

Inspiring Interactive Learning：

Strategic Questioning and Feedback for Mentees

Multifaceted Seniors︰

Techniques for Motivating, Experience-sharing, Persuading Divergent Views, and Supporting Negative Emotions

Navigating at Workplace︰

Guiding New Employees through Work Challenges by Using the Milton Model

Suggested duration：2-4 hours

Class size：10-40

Lending A Helping Hand – Employee Visitation and Condolences After Accident

Be Prepared︰

Preparation and Procedure for Hospital/Home Visits

Care for the Traumatized：

Emotional Characteristics of Injured Individuals/Family Members after Accidents

Challenging Moments︰

Practicing Dealing with Difficult Situation During On-site Visit

Caring and Taking Responsibility ︰

Enhancing the Psychological Resilience of Visitors

Suggested duration：2-4 hours

Class size：10-40

Corporate Training